1. Policy Statement

The organisation’s policy is:

• To efficiently provide services at a quality consistent with a professional qualified in providing such a service as to ensure customer satisfaction.
• To pursue improvements in methods, standards, tools, etc. by setting, reviewing and communicating Quality Objectives to develop the business and respond to changing market requirements.
• To ensure that all personnel are aware of their individual roles and responsibilities within the Quality System.

2. Quality objectives

Adair aims to provide a professional and ethical service to our clients. To demonstrate our intentions, we have identified the following quality objectives and we will endeavour to:

• Deliver our services to specification/ brief and provide a high overall performance.
• Provide a value for money service.
• Provide a high quality of service to satisfy our clients’ requirements and get things right first
• Deliver our services on
• Deliver our service with full regard to Health & Safety.
• Maintain an effectively trained staff and
• Make a profitable return on our activities to fund ongoing development and
• Improve efficiency through improvements in

Our Management Team will analyse customer feedback data, internal performance data, financial performance data and business performance data to ensure that our quality objectives are being met. We will conduct our business in an ethical and professional manner. However, should we make a mistake, we will admit it and rectify the situation as quickly as possible.

 

3.  Management Responsibility

3.1    Management Commitment

Senior management are committed to implementing and developing the Quality Policy.

3.2    Customer Focus

A key aspect of this policy is the determination of customer requirements and the measurement of customer satisfaction.

3.3    Specific Responsibility & Authority

Specific responsibilities within the organisation and with particular reference to the quality management system are defined below.

• CEO has the ultimate responsibility for controlling, directing and coordinating all business and management activities throughout the organisation.
• The Board and Directors are responsible for the development of new business opportunities and for all technical aspects of providing services.
• Head of HR is responsible for all aspects of day-to-day control of the running of the office and heads up the administrative and accounting
• The MD responsible for Management Systems1 is the nominated Management Representative and has the authority and responsibility to establish, implement and maintain the Quality Management Policy and report its performance to the Board.

4.  Planning

Plans and objectives to improve performance are established and reviewed as part of the Management Review process. Key aspects of the process include:

• Objectives are measurable and consistent with the Quality Policy and established
• Objectives are communicated to relevant personnel

5.  Continuous Improvement

6.   Communication

This policy forms part of the Adair Employee Handbook issued to all new employees and  communicated to at induction.  It is also available to all employees on the company intranet. The company website displays this policy and is available to interested parties upon request. 

Policies are regularly updated and employees are kept informed of any updates.

Justin Sullivan

Chief Executive Officer

Dated: 27 April 2026